1. Order Fulfilment
This website does not take orders or payments. Orders and enquiries are placed by phone, WhatsApp or email, or through an authorised dealer, and are confirmed directly with our team — including the item, quantity, price, shipping cost and delivery address — before anything is dispatched. An order is accepted only once we have confirmed it to you in writing.
2. Dispatch Timelines
Orders are typically dispatched within 2 to 4 business days of confirmed payment, subject to stock availability. Business days are Monday to Saturday, excluding public holidays in Telangana. If an item is out of stock we will tell you at the time of confirmation and give you the option to wait, substitute or cancel.
3. Delivery Area
We deliver pan-India through our delivery partner Shiprocket, which arranges the courier for your PIN code, generates tracking and manages delivery and returns. Delivery timelines vary by location, typically 3 to 8 business days from the date of dispatch — usually at the shorter end for metro PIN codes and the longer end for remote and north-eastern destinations. These are estimates based on Shiprocket’s serviceability for your PIN code, not guaranteed delivery dates; delays caused by the courier network, weather, strikes or an incomplete address are outside our control. A tracking link is shared once the parcel is picked up.
4. Shipping Charges
Shipping is charged at actual courier rates, calculated on the weight and volume of the order and the destination PIN code. The exact shipping cost is quoted to you and confirmed in writing as part of the order, before dispatch — there are no charges added afterwards. Bulk and dealer order shipping terms are agreed separately as part of that order.
5. Damaged or Incorrect Items
Please inspect your package on delivery. If a bottle arrives damaged, leaking, short-shipped or incorrect, contact us within 48 hours of delivery at hello@vceramics.in or on +91 93817 98910, with your order details and photographs of the outer packaging, the shipping label and the affected items.
We will arrange a replacement, or a refund if a replacement is not available, at no cost to you. Please keep the original packaging until the claim is settled — the courier may need to inspect it. Where possible, an unboxing photo or video makes a transit-damage claim much easier to settle quickly.
6. Returns
Because our products are sealed chemical formulations, opened or used bottles cannot be accepted back for hygiene and safety reasons.
Unopened, unused bottles with the factory seal intact, in their original packaging, may be returned within 7 days of delivery. Write to us first at hello@vceramics.in to raise the return — goods sent back without being raised with us cannot be traced to your order.
Where the return is because of our error or a damaged or incorrect item, we cover return shipping and there is no deduction. Where the return is a change of mind, return shipping is borne by you and the original outbound shipping charge is not refunded. We do not charge a restocking fee. This is in addition to any right of return you have under the Consumer Protection Act, 2019.
7. Refunds
Approved refunds are processed to the original payment method within 7 to 10 business days of the returned item being received and inspected. Once we have processed it, the time it takes to appear in your account depends on your bank or payment provider. We will confirm by email or WhatsApp when the refund has been sent, and can share the reference on request.
8. White-Label & Bulk Orders
Shipping, minimum order and return terms for white-label and bulk orders are set out in the specific agreement for that order, and may differ from the retail terms described above.
White-label orders cannot be refunded. Private-label stock is made to your own brand and artwork and cannot be resold to anyone else, so once artwork is approved and the order is confirmed in writing it cannot be cancelled and no refund can be issued — the retail 7-day return window in section 6 does not apply to white-label production.
Damaged stock is exchanged. If white-label stock arrives damaged, leaking, short-shipped or defective, we replace the affected units at our cost. A claim must reach us within 48 hours of delivery with a continuous, unedited unboxing video that starts with the sealed outer box and the shipping label visible — the courier will not settle a transit claim without it. The remedy is replacement, not a refund. Full terms are in section 7 of our Terms of Service.
9. Contact Us
For any shipping or return query:
Phone: +91 93817 98910
Email: hello@vceramics.in